Cancellation Policy

At Refinery Aesthetics + Wellness, each appointment is reserved just for you. To respect our providers’ time and other guests on the waitlist, please review the following:

Cancellations & Rescheduling

We require at least 24 hours’ notice to cancel or reschedule. Changes with less than 24 hours’ notice may result in a $50 late cancellation fee or forfeiture of a deposit, if applicable.

No-Show Appointments

Missing an appointment without notice incurs a flat $100 no-show fee. Multiple no-shows may require prepayment for future bookings.

Late Arrivals

If you arrive 10–15 minutes late, we may shorten or reschedule your service to stay on time for others. If there isn’t enough time to complete your treatment safely, it may be treated as a no-show.

Illness & Emergencies

If you’re ill or experience an emergency, please contact us as soon as possible. Fee waivers are considered at management’s discretion.

The Purpose of This Policy

Timely changes help us offer openings to other clients and keep care personalized and efficient. Thank you for your understanding.